FAQ

Fillercloud is a global supplier of genuine brand-name medical and aesthetic products for beneficial wholesale prices.

Only certified health care providers and medical professionals are eligible to place an order on a Fillercloud website. In other words, you need to have a license that proves you have a legal right to deal with the product you would like to purchase. Feel free to contact Fillercloud’s customer support team via phone at 1-604-800-8004 or email at info@fillercloud.com to receive clarification on the licensing requirements.

Yes, there is an option to authorize a proxy to order on somebody else’s behalf. As proof of authorization, Fillercloud requires a signed by a certified health care provider or medical professional form that should be sent via fax or email. Additionally, you might get in touch with Fillercloud’s customer support team in order to receive a piece of advice on the best course of action.

Fillercloud accepts credit card payments (Visa, MasterCard and AMEX ).

All prices on a Fillercloud website are listed in U.S. dollars.

Due to the fact that Fillercloud deals with international transactions, the installment payment is not possible.

The operation hours of Fillercloud’s customer service are Monday to Friday, from 8:30 a.m. to 6:30 p.m. EST. However, feel free to place your order online 24/7 on a Fillercloud website.

Fillercloud offers international shipping to numerous countries all around the world, including but not limited to Canada, the U.S., and Europe. Feel free to contact Fillercloud to figure out whether it is possible to deliver the order to your location. Please note that it is the responsibility of a buy to check out the local regulations and rules on the imported products.

To know the details on the company’s return policy, go to the Return Policy page.

There is no minimum quantity per order. However, please take into account that there is a minimum shipping charge for orders below $500 that equals $40.

Fillercloud offers only original products. Their authenticity can be verified with the help of such hallmarks as batches or lot numbers on the manufacturer’s package. Please check out the integrity of the package while receiving the product. Fillercloud ships products in the untampered and sealed original package of the manufacturer.

The products that are sold on a Fillercloud website are sourced from Europe.

The only difference between the products offered by the company and the products available at a customer’s location lies in their packaging. The main reason for it is that manufacturers might have different packages for different distribution regions. Still, the quality of the products offered by the company and the products available at a customer’s location is identical.

Do not hesitate to contact Fillercloud’s customer support team if the product you are interested in is not listed on the website. This way, Fillercloud’s representatives will be able to check out the availability of the product for you.

Fillercloud provides its customers with detailed overviews of the products that are listed on the website. Moreover, it offers reviews on the products that are written by its customers. However, please note that all the information provided on the website has purely informative purposes and does not serve as a substitution for medical advice.

Feel free to contact Fillercloud’s customer support team in case of having problems with logging in/resetting the account password. Fillercloud’s representatives will be glad to assist you and provide you with further instructions.

The Fillercloud website strives to provide its customers with the best possible prices. Please contact Fillercloud’s customer support team in case of finding a website that offers a lower price. Fillercloud does not guarantee to beat or meet the price you found but will nevertheless be thankful for the information.

The Fillercloud website offers a lower price for customers who buy in bulk. As well, it provides its customers with special offers, promotions, rebates, and similar things from time to time. So, remember to periodically check out the website for the latest deals.